We are looking for a Customer Support Specialist to assist our customers with any problems faced while using our Igaming products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Being a position in the Sports Betting and Casino landscapes, having a strong interest in sports or/and an idea of betting will put you on the pole position for this role because those will be the core of your day-to-day at the office.
Respond to customer queries in a timely and accurate way, via phone, email, or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share it with our Product and Marketing teams
Experience as a Customer Support Specialist or similar CS role
Familiarity with Sports Betting and/or Casino is a huge plus
Experience using help desk software and remote support tools is a plus
Natural interest in sports (especially cricket) is a huge plus
Excellent communication and problem-solving skills
Patience when handling tough cases
Flexibility in working hours
Ability to communicate clearly in both oral and written form (English and Hindi- mandatory)
What We Offer
A very good and multicultural work environment
Opportunities to grow in career
Benefits (Gym + ticket restaurant)
If you meet the above requirements for this Customer Support job we would like to hear from you! Please send your CV through to firstname.lastname@example.org today!